Refund policy

Last updated: 16 October 2026

We want you to be happy with every bottle and jar from Agro Sun Foods. Because our products are edible, our return rules are a little different from other items. Please read this page before placing an order.

Returns

For food safety and hygiene reasons, we cannot accept returns of opened, used or partly used products, and we do not accept returns because of a change of mind.

When we will replace or refund

We will happily replace your order or refund you if:

The product arrived damaged or leaking.
You received a wrong product or a wrong quantity.
The product has a quality problem or is past its best before date.

How to raise a request

Contact us within 48 hours of delivery by WhatsApp on +91 9355770333 or by email at info@agrosunfood.com.
Share your order number, clear photos of the product and its label, and the unboxing video of the package.
Our team will check the details and reply within [2] business days.

Requests made after 48 hours, or without photos or video, may not be accepted.

Refunds

Once your request is approved, we will either send a replacement or refund you, depending on stock and what you prefer.
Refunds go back to your original payment method within [5-7] business days of approval. Your bank may take a few more days to show it.
For Cash on Delivery orders, we will refund to your bank account or UPI. We will ask you for the details.

Cancelling an order

You can cancel an order before it is dispatched, and we will refund the full amount. Once the order has been dispatched, it cannot be cancelled.

What is not a defect

These are natural and are not reasons for a return:

Slight cloudiness or a little sediment at the bottom of cold pressed oils, especially in cool weather.
Coconut oil turning solid in cold weather.
Honey thickening or crystallising over time.
Small differences in colour or aroma between batches.